Long Term Care Life (LTC Life)
is a new age "linked benefit" product that seeks to
combine into one design the best features of life insurance
and long term care insurance. Typically the product is a universal
life contract, usually sold with a single premium, that utilizes
an accelerated death benefit rider to pay out long term care
benefits income-tax free should the person insured enter a long
term care setting. With LTC Life, a single premium buys a policy
that combines three of the most popular features in the retirement
market:
- A tax-deferred internal cash accumulation account with
withdrawal features similar to an annuity.
- Life insurance that pays an income tax-free death benefit
that typically doubles the size of the initial single premium.
- An income tax-free long term care benefit paid out
as a living benefit that may leverage the amount of the
single premium payment by as much as a factor of six.
Thus, for instance, a 65 year-old, non-smoking woman has
$100,000 in assets that could be used to pay for long term
care. She decides to invest $50,000 in a single premium LTC
Life policy. This provides her with $103,522 in death benefits
that are income tax-free under IRC Section 101(a)(1). Additionally,
she receives a $310,566 benefit for long term care that is
income tax-free under IRC Section 104(a)(3). The policy may
come with a return of premium guarantee, even if the policy
is fully surrendered in the initial years. A residual death
benefit may be paid beneficiaries even if all long term care
benefits are utilized by the policyholder.
LTC Life is making strong inroads into the retirement market,
addressing a concern many buyers have with long term care
insurance (LTCI) sold as an indemnity product. In the classic
design, the purchaser may view that LTCI premiums have no
direct investment return if the person insured never enters
a nursing home. With LTC Life even the expense factor of the
long term care coverage comes with less bite. In the hybrid
design, the single premium is leveraged, producing the long
term care benefits as an "add on" to the traditional
cash value tax-deferral advantages and the income tax-free
death benefit expected from life insurance.
The problem is not the consumer's acceptance of the concept,
but the need we have as salespersons to adapt. "How do
I sell this product?" is the question we most frequently
get asked. "Is it long term care insurance or is it life
insurance." The answer is that the product is both. Moreover,
to allow the consumer to access the attractive packaging of
the long term care benefits that LTC offers, we as salespersons
have to learn how to sell life insurance in the senior retirement
market, one of the most difficult markets in which to gain
acceptance of the life insurance concept, to say nothing of
life insurance underwriting.
We have found the following five steps are important as a
salesperson adapts to the selling requirements of LTC Life.
Step 1. Ask for Certificates of Deposit and other Fixed
Income Investments.
LTC Life sale typically involves a single premium payment
of $50,000 or more, not a monthly payment or systematic approach
familiar in dollar cost averaging sales.
With a lump sum investment, you are entering into an asset
transfer process. First you must find the appropriate asset
or assets to reposition into the LTC Life product and the
second step involves moving that asset. Assets that frequently
qualify for consideration are bank certificates of deposit
or other fixed income investments such as bond funds. Check
to see, for instance, if your client's certificate of deposit
is maturing in an uneven amount. If so, that is a good indication
that the client is not utilizing interest earnings to meet
living expenses. Ask the client what financial objective the
bond fund was created to meet. If the answer is vague, such
as "for my retirement," then the client probably
has no specific purpose for that particular investment.
Once you have found a lump sum of money sitting in a retirement-oriented
investment, the next step is to move the money if the LTC
Life product suits your client's needs. A good approach is
to compare for the client the gains of moving that product
into LTC Life. The client is subject to income tax on certificate
of deposit gains and may be willing to trade the safety of
the FDIC deposit guarantee for the leveraging advantages of
LTC Life. The bond fund is subject to market fluctuation,
again a feature with less appeal than the principal guarantee
and minimum guaranteed interest rates credited to most LTC
Life product designs. LTC Life offers distinct advantages
that certificates of deposit and other fixed income investments
typically do not provide, even if the client intends the CD
or bond fund to be ear-marked for the grandchildren if they
are not used to cover long term care expenses.
Step. 2. Configure LTC Life as a MEC.
Seniors are typically resistant to buying life insurance.
Yes, when the family had young children yet in school, life
insurance was viewed as needed protection. Perhaps some life
insurance from younger years has been retained for estate
tax needs. But people 65 years of age or older generally feel
their need for life insurance, with the possible exception
of burial insurance, has passed. Hardly anyone enters retirement
years without having had some medical problem that perhaps
even yet requires daily medication.
One way to simplify the medical underwriting requirements
is to reduce the amount of pure risk in the insurance contract.
This can be accomplished by configuring the LTC Life application
so the policy is a Modified Endowment Contract. Because there
is less pure insurance in the contract, the life company has
less risk exposure, a consideration that may ease the underwriting
requirements.
Granted, for many years life insurance agents are used to
seeing flashing red lights go off on any illustration that
is configured as a MEC. Yet, there is no legal prohibition
from selling a MEC, as long as the client realizes what is
being purchased and there is full disclosure by the agent.
The main loss in a MEC is that the client cannot borrow out
of the contract income tax-free. All withdrawals from a MEC
are subject to income tax on a FIFO basis that considers the
first dollars withdrawn to be interest earnings. Still, most
seniors in the retirement market are averse to borrowing of
any form. Going to a MEC design, then, will only forfeit a
borrowing feature that most seniors purchasing LTC Life will
never use.
Step 3. Conduct a Life Insurance Inventory.
Frequently seniors have multiple life insurance contracts
accumulated for various reasons over many years of matrimony
and raising families, plus multiple employment settings. There
may be some old "key person" policies that were
retained after the client left or sold a company. You may
find an assortment of term, whole life, and universal life
contracts purchased over a period as long as 50 years.
Some of these contracts can be consolidated or closed. You
may find substantial cash value that can be transferred to
the LTC Life contract, providing some or perhaps even all
the funding requirements of the new contract. Once you have
positioned life insurance in the context of generational wealth
transfer and long term care benefits, you have opened up the
discussion in a way the client may find refreshing. Looking
at old life insurance contracts suddenly may make sense in
light of the LTC Life opportunity where a client may move
into a life insurance contract that now makes sense, one that
is truly designed to answer the client's current most pressing
financial planning question, namely, "How best do I prepare
for retirement?" Take a survey of existing life insurance
contracts and see if there are life insurance premium expenses
that can be reduced and if there are any cash values that
may better be positioned in the new LTC Life contract.
Step 4. Look to the Spouse and Underwrite LTC Life as
a Joint Life or Survivorship Case.
In many cases, carriers provide a Joint Life or Survivorship
version of the LTC Life policy. The product design may still
have a separate long term care benefit structure available
for each spouse, such that one spouse cannot exhaust the long
term care benefit payout of the other. Still, the ability
to underwrite in what amounts to a "second to die"
structure, gives you added flexibility constructing the cases
as a joint life product. Put simply, only one of the spouses
has to be reasonably healthy for the policy to pass through
underwriting. In other words, one of the spouses can have
relatively serious health issues and the policy can still
be issued. The only limitation is that both spouses will have
to be able to pass the long term care medical underwriting
which the LTC Life policy generally addresses as distinct
from the strict mortality focus of traditional life insurance
underwriting.
Another advantage to approaching the case as a spousal consideration
is the ability to more comprehensively address the financial
planning needs of the couple. Once again, you can take the
opportunity to propose the joint life possibility as a way
of making sure both spouses are aware of the long term care
needs they each face.
Step. 5. View Your LTC Life Cases as Filling a Pipeline.
Another difference from a transaction or "ticket drop"
sale is that the underwriting cycle means that your LTC Life
cases may take from 30 days to 90 days to be issued, depending
upon the complexity of the health issues that come up in the
medical underwriting and the proficiency of the carrier's
life underwriting division. When making the sale, you should
prepare your clients for time period involved in advance,
so they expect the underwriting process to take some time
and to avoid them becoming frustrated at the delay and possibly
losing interest in the sale.
The underwriting cycle has a clear impact on your compensation
for the sale. You will receive commission when the case is
issued, after the completion of the underwriting process,
not when the case is submitted. The best way to view the business
is to imagine you are creating a pipeline. You fill the pipeline
with prospects and what emerges from the other end are issued
policies and commissions. At the beginning of the process,
nothing is yet flowing out the end of the pipeline. After
you have been at the sale of LTC Life for some time, you can
expect a regular flow of issued policies and commissions from
the business you submitted 30 to 90 days before. The output
remains constant just as long as your prospecting and selling
remain constant. Keep feeding cases into the pipeline and
positive results will keep flowing out.
You should view selling LTC Life as an on-going campaign,
a continuing effort, not a one-time shot through your client
base. LTC Life when sold correctly has a deep market among
retirement-oriented seniors. Still, no product is right for
anyone. You will continue to find prospects for which a stand-alone
life insurance product specifically designed for generational
wealth transfer is best. You will also continue to find prospects
where a top-end stand-alone LTCI product best suits their
long term care needs. If you include LTC Life in your product
inventory, you will add a "linked benefit" approach
that offers the opportunity to leverage a lump sum of your
client's retirement savings for multiple benefits, including
both generational wealth transfer and long term care on a
tax-favored basis.
Authors:
Jerome R. Corsi holds a Ph.D. from Harvard University.
He has spent the past 25 years in the financial services industry,
focusing largely upon alternative methods of distribution,
including bank marketing. He is a Managing Director of US
Financial Marketing Group (USFMG), where he is the editor
of www.theusbroker.com,
a website devoted to offering leading insurance products to
independent life insurance agents. Dr. Corsi can be reached
at jcorsi@theusbroker.com. Dr. Corsi can also be reached at
his New Jersey office (phone: 973-989-2393).
Ron Corlew graduated from Florida State University
with a Bachelors degree in Economics. He brings to his position
as President of Signature Financial Services a broad sales
and marketing background, with 15 years of experience in the
Finance and Insurance Industries. Mr. Corlew can be reached
via e-mail at ron@signaturefinancial.com.
Mr. Corlew can also be reached at Signature Financial Services
headquarters in Ft. Washington, Pennsylvania (phone: 800-828-1910).
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